Contact Lowell Finland

Did you receive an invoice or debt collection letter from us? We are here to help you.

Customer service

Customer service in reminder or collection matters
Tel. +358 2 2700 300 (Mon-Thu 8-20, Fri 8-18). Please choose language in the service menu.
Web service: My Lowell (available also in English)

Chat
You can contact our customer advisors via chat in My Lowell (Mon–Fri 8-20, Sat 10-15).

Summer opening hours from June 5th to August 13th, 2023:

Our customer service for invoicing and payment matters is available from Monday to Friday, 8 am to 6 pm.

Customer service for contract customers is available from Monday to Thursday, 8 am to 5 pm, and on Fridays from 8 am to 4 pm during the summer.

Other exceptional opening hours in 2023:

New Year's Day, January 1st: Closed

Epiphany Eve, January 5th: Open until 6 pm

Epiphany, January 6th and 7th: Closed

Maundy Thursday, April 6th: Open until 4 pm

Easter, April 7th to 10th: Closed

Eve of May Day, April 29th: Closed

May Day, May 1st: Closed

Ascension Day Eve, May 17th: Open until 6 pm

Ascension Day, May 18th: Closed

Midsummer week, June 22nd: Open until 4 pm

Midsummer, June 23rd to 25th: Closed

All Saints' Day Eve, November 3rd: Open until 6 pm

All Saints' Day, November 4th: Closed

Independence Day Eve, December 5th: Open until 6 pm

Independence Day, December 6th: Closed

December 22nd: Open until 6 pm

Christmas, December 23rd to 26th: Closed

Week 52, same as summer opening hours: Open Wednesday to Friday, 8 am to 6 pm; closed on Saturday.

E-invoices and change of address for contractual clients

Electronic invoicing is a fast, reliable and a ecological way of delivering invoices. It is beneficial for both sender and receiver of the invoice.

To take electronic billing into use, please inform the following details to our business customer service (mailto: customerservice.fi@lowell.com):

Company name and business ID (Y-tunnus)
EDI (OVT-tunnus)
Electronic billing address
Electronic billing operator and ID

Change of address: mailto:customerservice.fi@lowell.com

Customer service for contractual business clients

Please notice that we’re unable to service you in payment reminder or debt collection matters in sales.

For customer service regarding reminders or collection matters please see the contact information above.

Sales
Tel. +358 10 2700 700 (Mon-Fri 9-16)
Email: myynti@lowell.com

Customer service
Tel. +358 10 2700 534 (Mon-Fri 8-16)
Web service: Lowell Access (available also in English)

Chat
You can contact our customer advisors via chat in Lowell Access (Mon–Fri 9-15).

When calling our 010 -business numbers the price of a call is 8,35 € cents / call + 16,69 € cents/min. When calling from abroad the price is defined according to prices of the local telephone operator.

Contact information

Lowell Finland Oy
Tel. +358 10 700 00 (Mon-Fri 8-16)
Visiting address: Joukahaisenkatu 6, 20520 Turku, Finland
Postal address: Lowell Finland Ltd., P.O. Box 20, FI-20101 Turku, Finland
Business ID: 0140351-4

Our personal e-mail addresses have the form firstname.lastname@lowell.com